We DO NOT rent, sell or exchange your name
to third-party companies for marketing purposes. We do provide your
information to reputable organizations that help us to fulfill your order.
For example, we use companies to verify and process credit card
transactions and to deliver packages. We will NEVER share information with
others to help us analyze sales data, maintain our records, or provide other
services for MuralSuperstore.com.
We may, however, be required to disclose
your personal information to third parties
if necessary to comply with applicable laws,
subpoenas or court orders.
Information needed to make a purchase: When you
make a purchase, we ask for your name, address, phone number, email address
and other information necessary to fulfill and track your order. For
purposes of billing, you will need to provide your credit card type, number,
expiration date and billing address for the card. If your order is to be
shipped, we also need the name, address and phone number of the intended
This site has security measures in place to
protect the loss, misuse and alteration of
the information under our control. All
credit card information entered on our order
form is sent to us via SSL using CGI email.
We have never had a client's financial
information lost or stolen. In the event
that your financial information is stolen
during transmission, your credit card issuer
will not hold you liable for anything over
All information transmitted through Mural Superstore is stored on our secure server.
We use Secure Sockets Layer (SSL)
technology, which is the electronic commerce
standard for securing information as it
travels over the Internet. SSL technology is
designed to encrypt your information,
preventing an unauthorized party from
viewing and downloading your information.
Your web browser should display a web
address with an "https" prefix, indicating
that the SSL technology is operating when
using certain portions of our website, such
as the Checkout and Shopping Cart features.
To enhance your experience on our site, many of our web pages use "cookies".
Cookies are small text files that we place in your computer's browser to store
your preferences. Cookies, by themselves, do not tell us your email address or
other personal information unless you choose to provide this information to us.
Once you choose to provide a web page with personal information, this
information may be linked to the data stored in the cookie. A cookie is like an
identification card. It is unique to your computer and can only be read by the
server that gave it to you.
our web pages (e.g. to recognize you by name when you return to our site).
If you want to control which cookies you accept. You can configure your browser
to accept all cookies or to alert you every time a cookie is offered by a
website's server. Most browsers automatically accept cookies. You can set your
browser option so that you will not receive cookies and you can also delete
existing cookies from your browser. You may find that some parts of the site
will not function properly if you have refused cookies.
All murals are shipped in protective packaging to protect them from damage.
Murals are closely inspected for defects at the manufacturing facility and
carefully packaged in a rugged tube for shipping. Orders are triple checked by
our entire warehouse staff for accuracy. Please inspect package before opening.
If package is damaged, do not open, call customer service immediately. Open the
shipping box and inspect the items inside. Check to be sure that all items
ordered are in the package. No claims of missing, defective or damaged items
will be accepted after 7 days from delivery, with no exceptions. Customers in
Canada, Puerto Rico or the U.S. Virgin Islands that receive items damaged during
shipping must return the item to the nearest U.S.P.S. or Canada Post branch
office. In the case of
a claim with the carrier for a missing package, the replacement item will be
shipped as soon as the carrier has finished their investigation. Items damaged during shipping will be replaced as soon as UPS has
completed their investigation and the damaged item(s) has been returned to us.
Damaged or defective merchandise will be replaced with the same item when
available. Claims of missing or damaged items must be made by calling our toll
free customer support line @ 877-400-0308. Unless your order is complete and
undamaged, DO NOT DISCARD any of the packaging. No claims of missing or damaged
items will be accepted without the original packaging. Check to be sure that the
image and item # on the product package matches the item ordered. If you receive
the wrong item, do not open the package, call customer service immediately and
we will ship a replacement. Before installing, inspect your mural once more for
damage or color/size irregularities.
Returns will not be accepted once paste has been applied.
is not responsible for the cost of installation or un-installation. No returns will be accepted after
14 days. Returns will
only be accepted when returned in original
condition and unopened. Buyer pays return shipping charges except in the
case of defective merchandise. If an item is sold as "free shipping" and the
item is returned, an amount equal to the standard shipping (as determined by the
website shopping cart) will be deducted from the return credit amount. In the
event that a non-delivery occurs on account of a mistake by the "User" (i.e.
wrong name or address) any extra cost incurred by MuralSuperstore.com for
redelivery shall be claimed from the User placing the order. All port and/or
duty fees will be the responsibility of the User MuralSuperstore.com reserves
the right to exclude Canada, AK or HI from promotional Items advertised as "free
shipping" and may impose a $10.00 surcharge depending on the delivery address.
There is a minimum order subtotal of $73.00 for all ordered shipped to Hi and
AK. Special order items (Portable murals, Skybox Sports Scenes) are non
refundable and non-returnable. No returns will be accepted without obtaining a
return authorization from customer service. To obtain a return authorization and the
return address, please call customer service @877-400-0308. Please do not ship
packages to our P.O. Box as they will be returned to you unclaimed. Refused
deliveries will be charged a restocking
fee to cover handling and bank processing fees. If returned for any reason other
than defective product, a restocking fee will be applied to cover handling
and bank processing fees. You may cancel your order any time prior to shipping
$1.00 to $100.00
$100.01 to $300.00
$300.01 And Up
The images on this site are published
exactly as the manufacturer intended. Due to differences in operating
systems and monitor resolution some varying of color is normal and is
consistent with all images displayed on the Internet. The actual color of
the mural you receive may vary slightly from the image that is displayed on
your system. No image has been altered.
The materials (texts, images, illustrations
etc.) and the information contained in this
web site are copyright protected by national
and international intellectual property law
and may not be distributed, modified,
reproduced in whole or in part without
permission of the respective copyright holders.
Any infringement of intellectual property
rights is a violation of national and
international law, against which legal
action will be taken.