phone support wall murals 877-400-0308        Customer Service phone number for murals       View the contents of your 256 bit encrypted secure shopping cart

 

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Privacy 
We DO NOT rent, sell or exchange your name to third-party companies for marketing purposes. We do provide your information to reputable organizations that help us to fulfill your order. For example, we use companies to verify and process credit card transactions and to deliver packages. We will NEVER share information with others to help us analyze sales data, maintain our records, or provide other services for MuralSuperstore.com.
We may, however, be required to disclose your personal information to third parties if necessary to comply with applicable laws, subpoenas or court orders.

Information needed to make a purchase: When you make a purchase, we ask for your name, address, phone number, email address and other information necessary to fulfill and track your order. For purposes of billing, you will need to provide your credit card type, number, expiration date and billing address for the card. If your order is to be shipped, we also need the name, address and phone number of the intended recipient (s).

Security
This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All credit card information entered on our order form is sent to us via SSL using CGI email. We have never had a client's financial information lost or stolen. In the event that your financial information is stolen during transmission, your credit card issuer will not hold you liable for anything over $50.
All information transmitted through Mural Superstore is stored on our secure server. We use Secure Sockets Layer (SSL) technology, which is the electronic commerce standard for securing information as it travels over the Internet. SSL technology is designed to encrypt your information, preventing an unauthorized party from viewing and downloading your information. Your web browser should display a web address with an "https" prefix, indicating that the SSL technology is operating when using certain portions of our website, such as the Checkout and Shopping Cart features.

 Cookie Policy
To enhance your experience on our site, many of our web pages use "cookies". Cookies are small text files that we place in your computer's browser to store your preferences. Cookies, by themselves, do not tell us your email address or other personal information unless you choose to provide this information to us. Once you choose to provide a web page with personal information, this information may be linked to the data stored in the cookie. A cookie is like an identification card. It is unique to your computer and can only be read by the server that gave it to you.

We use cookies to understand site usage and to improve the content and offerings on our site. For example, we may use cookies to personalize your experience on our web pages (e.g. to recognize you by name when you return to our site).

If you want to control which cookies you accept. You can configure your browser to accept all cookies or to alert you every time a cookie is offered by a website's server. Most browsers automatically accept cookies. You can set your browser option so that you will not receive cookies and you can also delete existing cookies from your browser. You may find that some parts of the site will not function properly if you have refused cookies.

Returns
All murals are shipped in protective packaging to protect them from damage. Murals are closely inspected for defects at the manufacturing facility and carefully packaged in a rugged tube for shipping. Orders are triple checked by our entire warehouse staff for accuracy. Please inspect package before opening. If the package is damaged, do not open it, call customer service immediately. Open the shipping box and inspect the items inside. Check to be sure that the image and item # on the product package matches the item ordered. If you receive the wrong item, do not open the package, call customer service immediately and we will ship a replacement. Before installing, inspect your mural once more for damage or color/size irregularities. Returns will not be accepted once paste has been applied. Check to be sure that all items ordered are in the package. No claims of missing, defective or damaged items will be accepted after 7 days from delivery, with no exceptions. Customers in HI, AK, Canada, Puerto Rico or the U.S. Virgin Islands that receive items damaged during shipping must return the item to the nearest U.S.P.S. or Canada Post branch office. Items damaged during shipping will be replaced as soon as the carrier has completed their investigation and the damaged item(s) has been returned to us. Damaged or defective merchandise will be replaced with the same item when available. In the case of a claim with the carrier for a missing package, the replacement item will be shipped as soon as the carrier has finished their investigation. In the case of an "item not received claim" where tracking shows a delivery was made to the address provided with the order as the "shipping address", a police report must be made by the receiver prior to a replacement being shipped or refund being issued. Claims of missing or damaged items must be made by calling our toll free customer support line @ 877-400-0308. Unless your order is complete and undamaged, DO NOT DISCARD any of the packaging. No claims of missing or damaged items will be accepted without the original packaging. MuralSuperstore.com is not responsible for the cost of installation or un-installation. No returns will be accepted after 14 days. Returns will only be accepted when returned in original condition and unopened. Buyer pays return shipping charges except in the case of defective merchandise. If an item is sold as "free shipping" and the item is returned, an amount equal to the standard shipping (as determined by the website shopping cart) will be deducted from the return credit amount. In the event that a non-delivery occurs on account of a mistake by the "User" (i.e. wrong name or address) any extra cost incurred by MuralSuperstore.com for redelivery shall be claimed from the User placing the order. All port and/or duty fees will be the responsibility of the User. No returns will be accepted without obtaining a return authorization from customer service. To obtain a return authorization and the return address, please call customer service @877-400-0308. Please do not ship packages to our business address without a return authorization as they will be returned to you unclaimed. Refused deliveries will be charged a restocking fee to cover handling and bank processing fees. If returned for any reason other than defective product, a restocking fee will be applied to cover handling and bank processing fees. You may cancel your order any time prior to shipping without penalty.

Restocking Fees:
$1.00 to $100.00
Up To 30%
$100.01 to $300.00
Up To 20%
$300.01 And Up
Up To 15%

The images on this site are published exactly as the manufacturer intended.  Due to differences in operating systems and monitor resolution some varying of color is normal and is consistent with all images displayed on the Internet. The actual color of the mural you receive may vary slightly from the image that is displayed on your system. No image has been altered. The materials (texts, images, illustrations etc.) and the information contained in this web site are copyright protected by national and international intellectual property law and may not be distributed, modified, reproduced in whole or in part without permission of the respective copyright holders. Any infringement of intellectual property rights is a violation of national and international law, against which legal action will be taken.

 
 
The materials (texts, images, illustrations etc.) and the information contained in this web site are copyright protected by national and international intellectual property law and may not be distributed, modified, reproduced in whole or in part without permission of the respective copyright holders. Any infringement of intellectual property rights is a violation of national and international law, against which legal action will be taken.
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