In using the
MuralSuperstore.com shopping service, you (The User) are deemed to have accepted
the terms and conditions listed below. MuralSuperstore.com reserves the right to
add, delete, alter, or modify these terms and conditions at any time. The User
is therefore advised to read carefully these terms and conditions each time he
or she uses the shopping service(s) of MuralSuperstore.com. All
products/services and information displayed on MuralSuperstore.com Shopping
constitute an “invitation to offer”. Your order for purchases constitutes your
“offer” which shall be subject to the terms and conditions as listed below.
MuralSuperstore.com reserves the right to accept or reject your offer. The
agreement between you and the MuralSuperstore.com shall be subject to the
following terms and conditions:-
1. The User
certifies that he/she is at least 18 (eighteen) years of age or has the consent
of a parent or legal guardian.
2. These terms and conditions supersede all
previous representations, understandings, or agreements and shall prevail
notwithstanding any variance with any other terms of any order submitted. By
using the Shopping services of MuralSuperstore.com, User agrees to be bound by
these Terms and Conditions.
3. All prices, unless indicated otherwise are
in U.S. Dollars (USD).
4. All prices and
availability of products are subject to change without prior notice.
5. MuralSuperstore.com reserves the right to
refuse or cancel any order placed for a product that is listed at an incorrect
price on its Website. This shall be regardless of whether the order has been
confirmed and whether the payment has been sent. In the event that the payment
has been processed MuralSuperstore.com shall immediately issue a credit to your
and notify you by email of the same.
6. In the event that a non-delivery occurs on
account of a mistake by you (i.e. wrong name or address) any extra cost incurred
by MuralSuperstore.com for redelivery shall be claimed from the User placing the
order. All port and/or duty fees will be the responsibility of the User.
7. Any request for cancellations of orders
placed shall be accepted without penalty so long as the cancellation is made by
telephone to the customer service dept. prior to said item being shipped.
Cancellations requested after said item has shipped will be subject to a restocking fee. Refusal to accept delivery of an item will incur a restocking fee. All shipping costs will be the responsibility of the purchaser
except in the case of damaged or defective merchandise. Payments for backordered items are made up front as part of the
original order. If you choose to remove the backordered item from your order, a
refund will be issued that is consistent with the original method of payment.
All port, duty and/or brokerage fees are the
responsibility of the user. If an item is sold as "free shipping" and the item
is returned, an amount equal to the standard shipping (as determined by the
website shopping cart) will be deducted from the return credit amount. MuralSuperstore.com reserves the right to exclude Canada, AK or HI from
promotional Items advertised as "free shipping".
MuralSuperstore.com shall not be liable for any delay in delivery that may be
caused by flood, fire, wars, acts of God or any cause that is beyond the control
of MuralSuperstore.com. Claims of merchandise damaged during shipping will be
handled quickly. All damaged items will be replaced with the same item, if
available. No replacement will be given until the following terms have been met;
a) the shipping service has completed their investigation and,
b) the merchandise has been returned to us.
9. Links provided on MuralSuperstore.com to
sites outside MuralSuperstore.com are not under our control and
MuralSuperstore.com does not assume any responsibility or liability for the
content available at such liked Websites. Unless indicated otherwise,
MuralSuperstore.com does not intend any links to be referrals or endorsements of
the linked entities and the links are provided for convenience.
10. The User agrees to provide authentic and
true information. MuralSuperstore.com reserves the right to confirm and validate
the information and other details provided by the User at any point of time. If
upon confirmation such User details are found not to be true (wholly or partly),
MuralSuperstore.com has the right in its sole discretion to reject the
registration and debar the User from using the Services of MuralSuperstore.com
will not be responsible for any damage suffered by subscribers from use of the
services on this site. This includes lost revenue or loss of data resulting from
delays, non-deliveries, missed deliveries, or service interruptions caused by
its own negligence or subscriber’s errors or omissions. This disclaimer of liability also applies to any damages or
injury caused or any failure of performance, error, omission, interruption,
deletion, defect, delay in operation or transmission, computer virus,
communication line failure, theft or destruction or unauthorized access to,
alteration of, or use of record, whether for breach of contract, tortuous
behavior, negligence, or under any other cause of action.
12. Handling of Disputes: Unless otherwise agreed
upon by the parties, all transactions are deemed to have originated in the State
of Ohio, city of Westlake and county of Cuyahoga U.S.A.
13.Customer agrees to the following, herein known
as the "Return Policy".
All murals are shipped in protective packaging to protect them from damage.
Murals are closely inspected for defects at the manufacturing facility and
carefully packaged in a rugged tube for shipping. Orders are triple checked by
our entire warehouse staff for accuracy. Please inspect package before opening.
If the package is damaged, do not open it, call customer service immediately. Open the
shipping box and inspect the items inside. Check to be sure that the image and
item # on the product package matches the item ordered. If you receive the wrong
item, do not open the package, call customer service immediately and we will
ship a replacement. Before installing, inspect your mural once more for damage
or color/size irregularities. Returns will not be accepted once paste has been
applied. Check to be sure that all items
ordered are in the package. No claims of missing, defective or damaged items
will be accepted after 7 days from delivery, with no exceptions. Customers in
HI, AK, Canada, Puerto
Rico or the U.S. Virgin Islands that receive items damaged during shipping must
return the item to the nearest U.S.P.S. or Canada Post branch office. Items
damaged during shipping will be replaced as soon as the carrier has completed their
investigation and the damaged item(s) has been returned to us. Damaged or
defective merchandise will be replaced with the same item when available. In the
case of a claim with the carrier for a missing package, the replacement item
will be shipped as soon as the carrier has finished their investigation. In the
case of an "item not received claim" where tracking shows a delivery was made to
the address provided with the order as the "shipping address", a police report
must be made by the receiver prior to a replacement being shipped or refund
being issued. Claims of
missing or damaged items must be made by calling our toll free customer support
line @ 877-400-0308. Unless your order is complete and undamaged, DO NOT DISCARD
any of the packaging. No claims of missing or damaged items will be accepted
without the original packaging. MuralSuperstore.com is not responsible for the cost of installation or
un-installation. No returns will be accepted after 14 days. Returns will only be
accepted when returned in original condition and unopened. Buyer pays return
shipping charges except in the case of defective merchandise. If an item is sold
as "free shipping" and the item is returned, an amount equal to the standard
shipping (as determined by the website shopping cart) will be deducted from the
return credit amount. In the event that a non-delivery occurs on account of a
mistake by the "User" (i.e. wrong name or address) any extra cost incurred by MuralSuperstore.com for redelivery shall be claimed from the User placing the order. All port and/or duty fees will be the
responsibility of the User. No returns will be accepted without obtaining a return
authorization from customer service. To obtain a return
authorization and the return address, please call customer service
@877-400-0308. Please do not ship packages to our business address without a
return authorization as they will
be returned to you unclaimed. Refused deliveries will be charged a restocking
fee to cover handling and bank processing fees. If returned for any reason other
than defective product, a restocking fee will be applied to cover handling and
bank processing fees. You may cancel your order any time prior to shipping
Lowest Pricing Guarantee MuralSuperstore.com will
beat any competitors advertised price plus 5% of the difference, as long as the
following criteria are met: The item must be the identical product, including
manufacturers pattern #, color, and packaging. The price you wish us to beat
must be verifiable on the Internet or through a printed advertisement. The
competitor's advertisement must be current. MuralSuperstore.com will only beat
prices with other authorized vendors (auction sites are not eligible). The
competitor's shipping and handling charges and sales tax must be taken into
account when we calculate the competitor's price. "Gift-with-purchase" offers
cannot be considered in the price match calculation. Price adjustments are
limited to one price match per customer within the 30 day period. Competitors
coupons or promotions for first time or one time use will be considered
non-verifiable and therefore not accepted for the low price guarantee.
MuralSuperstore.com cannot price match any competitor who is not in compliance
with the manufacturer's pricing policy. Request for price matching must be made
at the time of purchase. MuralSuperstore.com reserves the right to refuse to
sell any item below it's cost.